Optician

This is a 19 hour per week position. 

Working under the supervision of the Optical Manager, the Optician is primarily responsible for helping patients through the ordering of prescription eyewear. This entails measuring, fitting, and ordering lenses and frames for patients according to written optical prescription and/or specification of the doctor. The Optician is also responsible for the final inspection and verification of incoming ophthalmic jobs from lab vendors. The other duties of the Optician include maintaining accurate optical records, administrative work and providing quality patient care in a fast-paced setting.

Representative Duties:

Assist with optical needs and orders

• Measure patient for pupillary distance, fitting heights and position of wear measurements, either manually or with digital fitting device
• Assist patients with selecting frames appropriate for facial and eye measurements and prescription
• Fit and adjust eyeglasses for best comfort and visual acuity 
• Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
• Recommend specific lenses, lens coatings, and other options to suit patient needs
• Sell goods such as spectacles, sunglasses, and other goods related to eyes in general
• Educate patients on how to wear and care for eyeglasses
• Verify that incoming completed spectacles meet quality control and ANSI standards
• Help answer questions from other staff (apprentices, sales associates) and patients that arise during the optical ordering process

Maintain accurate optical records

• Enter and maintain electronic records of customer prescriptions, work orders, and payments
• Process end of day collection reports and ensure accuracy compared to final count
• Perform administrative duties such as verifying vision hardware benefits, submitting patient insurance orders, and requesting prior authorizations
• Assist Optical Manager with scheduling vendor visits, frame selection and return process

Provide Customer and Personal Services

• Perform customer needs assessment, 
• Meet quality standards for services, and 
• Evaluate customer satisfaction

Meets agency participatory expectation

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested

Performs other related job duties as required

Requirements

• Current unrestricted license to practice as dispensing optician in the State of Massachusetts.
• Ability to perform requested privileges.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services including: marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

• Excellent computer skills – familiarity with OfficeMate and VisionWeb a plus
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

Physical Requirements:

• Ability to meet the following physical requirements with or without reasonable accommodations:
• Sit at a computer station for extended periods of time
• Ability to type on a keyboard for extended periods of time

 This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East  
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.